Shipping policy
1. Order Processing
All orders are processed within 1-4 business days.
Orders are not shipped or delivered on weekends or public holidays.
During high-volume periods (such as promotional events or holidays), processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
2. Shipping Rates & Delivery Estimates
We ship using trusted courier partners, including The Courier Guy and Fastway Couriers.
Shipping charges are as follows:
- Standard Shipping: R99
- Free Shipping: Orders over R700
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Main Hubs (JHB, PTA, CPT, DBN) | 1-4 Business Days | R99 |
| Regional/Outlying Areas | 2-6 Business Days | R99 |
| Orders over R700 | Based on location | FREE |
Please note that delivery delays may occasionally occur due to factors outside of our control, such as weather conditions or courier service disruptions.
3. Shipping Restrictions
- We deliver to physical addresses only.
- We do not deliver to P.O. Boxes or PostNet suites.
In certain cases where courier access is limited or restricted, we may arrange delivery to the nearest courier depot for collection.
4. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information typically becomes active within 24–48 hours. You can track your order directly via the courier’s website.
5. Damaged or Lost Items
Lum and Co is responsible for any items damaged or lost during shipping.
If your order arrives damaged:
- Please retain the product and all packaging
- Take clear photographs of the damage
- Contact us within 48 hours of delivery at info@lumandco.co.za
We will assist you in resolving the issue as quickly as possible.